Ongoing Telus Hi-Speed Complaint

Three days ago I filed yet another complaint with the CCTS, File # 0500586 (S. Frankel), as well as with the CRTC, Case# I.D. 681401.

I have Ccd Jean Crowder our MP was copied as well as Mel Dorey, our Area G Director and Representative

I had decided to "reignite" our issues/complaints concerning TELUS and their refusal to install Hi-Speed upgrades to our lines. This action comes on the heels of TELUS cutting of their Dial-Up phone (service) connection to Uniserve our Internet provider.

Uniserve is attempting address the issue VIA technical intervention.

Mel Dorey has been very supportive and immediately responded to our request for support and assistance from our CVRD. In a phone conversation with Mr. Dorey today, he advised me he is attempting to set-up a meeting with the; "higher ups at TELUS" to at least get a face to face dialogue on the main issues concerning Hi-Speed access. We are also hoping that Island's Trust will lend their support to us for this issue.

I must admit, after years of this on-going debate with TELUS, I am not totally optimistic anything much will come of it. Having said that, at least our CVRD Representative is attempting another avenue of support.

In addition, I have been advised by very reliable sources that TELUS is starting to provide Hi-Speed access to small rural communities in Alberta

Steve Frankel