Telus Phone and Internet Update

Dear Islanders.

Thank you to everyone who has reached out with offers of connection points for internet to those who need it, and to all who have reported their outages. I have generated a list of those who have contacted me, and putting addresses/contacts in order of greater necessity. After many calls, I have spoken with someone in management who assures me they are now aware of our situation and making some movements towards action. I've let them know I will share the list with them so they can better organize their repair roster. Anyone without a cell phone who depends solely on a land line for outside communications or with emergency alerts connected to their phone service will be at the top of the list, anyone depending on phone and internet for employment will be next, with the rest to follow accordingly.

I don't want people to waste their time being on hold, but many small irritants will add up to create a larger discomfort for Telus. If you have the time to spare to call Telus, request your needs to be 'Escalated' and someone in management is required to respond in a timely manner. Remind them that there are already requests made and that more repair staff needs to be dispatched to help out.

I've also direct messaged and called one of the local contractors for Telus who has done repair work in the past on Thetis. I've given him a bit of an overview of our situation to ensure they arrive prepared to do some serious work with the right equipment!

If you have not reported your lack of phone/internet service to Telus please do so asap (1 (866) 558-2273) and also let me know via text with your name, address and phone number, so I can add you to the roster - 250.415.0101. 

I shall post updates as I have them!

Thanks, Elisabeth Bond @ Jollity Farm